#OspolyDecides2026: B.GAA Promises Accessible Welfare Reporting System, Follow-Up for Students
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| B.GAA |
B.GAA, newly elected SUG Welfare Director of Osun State Polytechnic, Iree, has pledged to establish an accessible welfare reporting and feedback system where students can submit complaints, track their concerns and receive updates on actions taken.
B.GAA made the commitment in an exclusive post-election interview with The Creativity Site following the conclusion of the 2026 OSPOLY SUG election.
She said her first priority upon commencement of her tenure would be to create clear channels through which students could report welfare concerns individually or collectively, while ensuring that complaints are properly documented and followed up.
“My first priority will be to establish a clear and accessible welfare reporting and feedback system. Students should know exactly where to take their concerns and be confident that those concerns will not disappear after they are reported,” she said.
According to her, the proposed system would be built around a “receive, document, follow up, and communicate” approach, with the aim of making the Welfare Directorate accessible to students without requiring them to know the appropriate person to approach.
B.GAA said receiving a complaint would only mark the beginning of the Welfare Directorate’s responsibility, adding that she would identify the appropriate authority and continue to follow up on matters beyond the direct powers of her office.
“For me, receiving a complaint is only the beginning of the responsibility. My approach will be to document the matter, identify the appropriate authority, follow up through the proper channel, and communicate the progress to the student,” she said.
She explained that complaints falling under the Welfare Directorate would be pursued directly, while issues requiring the intervention of SUG leadership, school management, faculties, departments or other relevant authorities would be formally escalated.
“I may not be able to personally solve every problem, but I can ensure that no genuine complaint is unnecessarily abandoned or left without feedback,” B.GAA added.
On some of the major welfare concerns previously identified by her, including financial pressure, accommodation, transportation, communication gaps and infrastructural issues, the newly elected Welfare Director said her administration would prioritise concerns based on urgency, the number of students affected and the possibility of achieving practical intervention.
She said the Welfare Directorate would focus on identifying such issues systematically, engaging relevant authorities and advocating for realistic interventions within the powers available to the office.
“The issues affecting students are interconnected, so I would not want to create the impression that one issue is more important simply because it is politically convenient to address,” she said.
B.GAA also stressed that the Welfare Directorate would not promise solutions to issues outside its authority, but would ensure that affected students were properly represented before those who could act.
“Welfare is not about making promises; it is about identifying problems and pursuing practical solutions within the powers available to the office,” she said.
On managing students’ expectations, B.GAA said transparency would be central to her approach, promising not to describe an unresolved matter as settled.
She said students would be informed about what had been done, what was being considered, what remained outside the immediate authority of the Welfare Directorate and what the next step would be.
“I will never tell students that an issue has been resolved when it has not been resolved,” she said.
“An honest update is better than a beautiful promise that cannot be fulfilled.”
Looking beyond individual interventions, B.GAA said she hoped to leave behind a welfare structure that could continue beyond her tenure.
She identified an accessible, responsive and accountable welfare system as the achievement she would want students to associate with her tenure.
“Beyond individual interventions, my greatest achievement would be establishing structures that can continue beyond my tenure—a system where students know where to report concerns, complaints are properly documented and followed up, and communication between students and the leadership is strengthened,” she said.
B.GAA said implementation would begin from the commencement of her tenure, with the first phase focused on establishing communication and complaint-reporting channels and making them known to students.
She said students would be able to access the Welfare Directorate through designated official communication channels, direct engagement with the Welfare Office and structured complaint-reporting platforms that would be publicly communicated.
She also said she intended to establish a system under which complaints would be acknowledged, documented and followed up within a defined administrative timeframe, depending on the nature and urgency of each matter.
“Some issues can be resolved quickly, while others require consultations or approval from higher authorities. What I can promise is that students will not be left wondering whether their complaint was received or what happened to it,” she said.
B.GAA said her commitment was not to promise that every student welfare problem would disappear immediately, but to ensure that genuine concerns brought before her office received attention, follow-up and honest communication.
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